Terms of service

This website is operated by DUA SCENTS LTD (UK registered Co. Number:14568381). Throughout thesite, the terms “we”, “us” and “our” refer to DUA SCENTS LTD.  “Client”, “You” and “Your” refers toyou, the person accessing this website. These terms and conditions outline the terms for the use of DUA SCENTS LTD’s Website and the basis on which we supply our products to you.  DUA SCENTS LTD’S head office is located at:
45 Lawkholme Lane, Keighley, West Yorkshire, BD21 3DX, United Kingdom

By accessing this website or placing an order with us, you accept these terms and conditions in full & agree to be bound by them. They are a legal agreement between you and us and can only be amended with our consent. Please read these carefully before you submit your order to us or continue to use our site or interact with us.  They should be read in conjunction with our Privacy policy and any details provided on the site about how the site operates and the services which are available. These terms & conditions cover information about our contractual relationship with you, obligations to you, and any expectations we have of you when you use our site or place an order with us.

Please do not continue to use DUA SCENTS LTD’s website or shop with us, if you do not accept the terms and conditions stated on this page.  We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors/users of content.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Where a printed copy of these terms and conditions has been requested/provided, please note that it becomes obsolete as soon as it is printed, and the terms and conditions published here will be the most up-to-date and supersede any printed copies.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Our Contractual Agreement When You Place An Order
You may place an order to purchase a Product advertised for sale on the Site by following the onscreen instructions. Items you have selected to buy can be reviewed and edited by clicking on the ‘’Your Bag’’ icon on the top right-hand corner of the page. You will have an opportunity to review your order up until the point at which you submit your order. Your order will be submitted once you click the “Place Order” button on the “Checkout” page.

After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order. In this confirmation we will give you an order number and a summary of your order (this does not mean that your order has been accepted). Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you another e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product and have sent the product out to you.

The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. We may be unable to process your order if the product you ordered is no longer available, out of stock or discontinued or there is a problem with authorisation of your method of payment. We may also refuse to accept your order if there has been a previous transaction with you that has resulted in a financial loss for us.

In the event your order can not be fulfilled or is not accepted, you will be notified by us via Email, using the details you have provided. We may also contact you to discuss details about your order using the information you have provided to us. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors who do not have a prior agreement with us.

The Products
We have made every effort to display as accurately as possible the colours and images of our products that appear on the site. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate. All the images on our website are for illustrative purposes, your product may slightly vary from those images, (in colour for example) due to changes in screen resolutions on different devices or lighting variations when photographs were taken.

The brands we work with from time to time may update their packaging and; or labelling and this may cause a variation between the aesthetics of the products displayed meaning that your product may slightly vary from images displayed on our site.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected if they do not violate your statutory rights as governed by applicable law.

Price and Payment
The price of products will be as quoted on our site except in cases of error. We reserve the right to correct such errors & if the correct price of a product is different from the price stated on our site, we will normally, at our discretion, either contact you for instructions before accepting the order/dispatching the product, or not accept your order and notify you accordingly.

Product prices include all applicable taxes and exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options during checkout. We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards or Bank Transfer by completing the relevant details on the “Payment Details” page. Prices are liable to change at any time, and without notice, but changes will not affect orders we have already accepted & dispatched. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Previously accepted orders will not be affected.

By using a credit/debit card or Bank Transfer to pay for your order, you confirm that the
card/account being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our Privacy Policy. All credit/debit card/ account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We may contact you to provide you with an alternative method of payment using the contact details you have provided when placing your order.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You must not submit false or fraudulent information in order to obtain an order.
Klarna In cooperation with  Klarna  Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Pay Later
 
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in  Klarnas privacy statement .

Overseas Orders
We only accept payment in Pound Sterling by credit or debit card or bank transfer.
If an exchange rate is applicable to your order your card provider or bank will determine the rate of exchange and may add an administration charge which you will be liable to pay.

The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in England and the language of the contract will be English.

Where applicable, all refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider or bank when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

Contact Us
If you experience problems with ordering from the site or have any questions with regard to an order, please feel free to contact us via the contact form on the site or emailing us at sales@duascents.co.uk We can also be contacted at: DUA SCENTS LTD, 45 Lawkholme Lane, Keighley, West Yorkshire, BD21 3DX

Delivery
We will deliver the Products to you in accordance with the delivery option specified by you when you place your order (e.g. Standard Delivery, First Class, or Click &; Collect and so on). Delivery will be made to the Shipping address specified in your order and delivered via a third party courier company. We currently use ROYAL MAIL for most deliveries where possible.

We will endeavour to dispatch all products from the order at the same time, on some occasions in multiple packages. Where it is not possible to dispatch all products comprised in your order at the same time you will be notified. Please see Returns & Delivery Policy for details of where we deliver, dispatch times, delivery charges and the available delivery options. We cannot deliver items within the same order to multiple addresses. Where order notes have been provided or special delivery instructions provided, we do not guarantee that our third party shipping partners will comply with requests and will not be liable if such requests are not fulfilled by third party shipping partners. Therefore, it is at our discretion if these requests are printed onto shipping labels and we do not guarantee that this information will be passed on to third party delivery providers. Where applicable, if there is a customs charge to
accept delivery of an order, you accept liability for this.

If you choose to collect your order from our store using Click & Collect, the available store for collection will be listed when you select this delivery option. You will be notified by email when your order is ready for collection, please note that you will be unable to collect your order earlier than the date or time notified. You must bring your order number, and the order summary with you. You may be asked to produce proof of ID to verify your identity or and/or details of the method used to make payment for the order.  

To protect you against fraud, we reserve the right to refuse to give you your order unless you provide these documents on collection as/when requested. If someone else is collecting the products for you, they must bring your order number and their photo ID. It is your responsibility or that of the person collecting for you to ensure all your ordered items are present when collecting the items. You may be asked to sign to confirm your collection and once you have left the store we are not liable to accept any claims that orders are incomplete or items missing. Whilst we make every effort to have your order ready for collection at the date and or time notified, we will not be liable if we fail to do so in part or in full for circumstances beyond our control. Your order will be available for collection at your chosen store for at least 10 working days, after which time we reserve the right to contact you to discuss delivery or refund options with you.

Once delivered, the products ordered will become your responsibility and, we will not accept any liability for their loss, damage or destruction after they have been delivered. Exemptions to this are products that are damaged or faulty when delivered or have been incorrectly delivered. Where the packaging is not intact, or seals of packaging have been broken it is your responsibility to refuse delivery of such items. Once you have accepted delivery of an item, we will assume you did so based on the packaging and outer seals remaining intact. We may, at our discretion resolve enquiries where outer packaging is damaged out of goodwill, but we are not liable to accept claims for missing or damaged items in transit if the cause is deemed to be damaged packaging during transit.

Personalised services/hampers/gift wrap
Items that have been personalised in any way cannot be returned for an exchange or refunded.

Most Products ordered for presentation in a hamper are removed from their original packaging for them to be displayed in the hamper. This does not affect the quality of the fragrance inside.

Our Cancellation, Returns and Refund Policy You may cancel your order (or any part of it) at any stage before the Products are dispatched to you.

Please refer to your Returns / Refunds Policy for full details.
You may not cancel your order if the Products are (i) personalised for you; or (ii) perishable items
(e.g. food, chocolates etc).

Third Party Application Links and Services
We may provide you with access to third-party tools over which we do not have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools Such third party sites are not under our control and, unless otherwise stated as per our privacy policy, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with either the third parties’ use of your data, the sites’ content or the services offered to you by these sites. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Any details we share about you with third parties in the provision of our service to you is detailed in our Privacy Policy

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third- parties Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third- party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Your Privacy
We take privacy seriously and we do not sell or share your data with any third party for marketing purposes. Your submission of personal information through the store is governed by our Privacy Policy. We use your personal data to tailor your experience with us, to process your orders and provide you with services, to deal with your requests, to contact you regarding your orders, and/or products and services which may be of interest to you, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see our Privacy Policy.

Our Liability and Events Outside Of Our Control
We will use reasonable endeavours to ensure that the information on the Site is accurate. We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Occasionally there may be information on our site or in the Service that contains typo errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity, or other similar losses).

This does not include or limit in any way any liability that cannot, under English law, be excluded, and nothing in this section or elsewhere in our Terms & Conditions affects your statutory legal rights. If any of these Terms and; Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms and; Conditions and the remaining provisions shall remain in full force and effect. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

We hope to benefit users of this site with the content provided however, we accept no liability and offer no warranties or conditions in relation to this Site or its content (except to the extent that our Terms & Conditions apply) or to the fullest extent such liability can be excluded by law.

Terminating The Agreement The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

User Comments, Feedback and Other Submissions
If, at our/your request, you send certain submissions, creative ideas, suggestions, proposals, plans, or other materials, whether online or email, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and/or use in any medium. We are and shall be under no obligation (i) to maintain any comments in confidence; (ii) to pay compensation for any comments; or (iii) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We may offer an opportunity for users to post opinions and reviews of products purchased from DUA SCENTS LTD. We may not always manage to, edit, publish or review comments prior to their appearance on the website. Comments do not reflect the views or opinions of DUA SCENTS LTD, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws DUA SCENTS LTD shall not be responsible or liable for the comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website. DUA SCENTS LTD reserves the right to monitor all comments and to remove any which it considers, in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

Terms & Conditions were last updated, June 2025