Privacy policy

Your privacy is important to us. This Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.duascents.co.uk (DUA SCENTS LTD) We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

All privacy information held by data controllers and processors is regulated by the Information
Commissioners Office (ICO). Information relating to your privacy rights and any complaints
procedure can be found at https://ico.org.uk/ [England and Wales]

Personal Information We Collect
When you visit the site or leave comments on the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site
(including processing your payment information, arranging for shipping, and providing you with
invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or
advertising relating to our products or services.
- Understand your shopping habits, needs and tailor our services to you.
We use the Device Information that we collect to help us screen for potential risk and fraud (in
particular, your IP address), and more generally to improve and optimize our Site (for example, by
generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information
We may share your Personal Information with third parties to help us use your Personal Information to provide our services to you or fulfil your orders.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
We use Royal Mail’s click & drop service to ship your items to you and their privacy policy can be found here https://www.royalmail.com/privacy-notice. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to
otherwise protect our rights. We will NEVER ask for ‘extra’ payments. Please forward any phishing emails you receive claiming to be from us, to sales@duascents.co.uk. If we have to contact the customer, we will do so via the following email: sales@duascents.co.uk Do not open any links, as this can be done to steal your personal information.

Data Retention
When you place an order through the Site, we only retain collected information for as long as
necessary to provide you with your requested service or until you ask us to delete this information. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods includes:
To comply with the statutory retention periods for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC).
To comply with the retention periods set by the TRAS Fraud Prevention Agency Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications, which have been set in accordance with the principle of retaining personal data for no longer than is necessary for the purposes for which it is processed.

These include:
To comply with our customer, supplier and partner obligations;
To enable us to provide you with our products and services;
To allow us to resolve any disputes or complaints;
For the detection and prevention of fraud.
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Changes
We may update this privacy policy from time to time in order to reflect, changes to our practices or for other operational, legal or regulatory reasons. Where appropriate you may be notified via email, however we recommend that you check back frequently to see any updates or changes to our Privacy Policy. These will be published and displayed on this page, and the most up-to-date version of our privacy policy will be available here. What is displayed here supersedes any paper copies of our Privacy Policy that have previously been requested from us, and any paper copies are rendered obsolete as soon as printed. Do not track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Use Of The Dua Scents Website
By using DUA SCENTS LTD website, you consent to our privacy policy.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@duascents.co.uk or by mail using the details provided below:
Dua Scents LTD, 45 Lawkholme Lane, Keighley, BD21 3DX, United Kingdom
Last updated: January 2024